Privacy Policy

This Privacy Policy is intended to inform users of the website www.a2display.fr, hereinafter the "Site", about how A2Display SAS collects, uses, retains and protects their personal data.

It applies to personal data collected while browsing the Site, using contact forms, information requests, quote requests, demonstration requests, business exchanges, support requests or any other interaction with A2Display.

The controller responsible for processing personal data is:

A2Display's full contact details appear in the Legal Notice of the Site.

For any request relating to personal data, users are invited to use the contact form available on the Site.

A2Display may collect various categories of personal data depending on the user's interactions with the Site.

The data collected may notably include:

• identity: name, first name, job title;
• professional contact details: email address, phone number, professional postal address;
• information relating to the represented organization: name of the company, local authority, association or institution, industry sector, organization size;
• information submitted in forms: subject of the request, message, need expressed, planned project;
• data relating to the business relationship: quote requests, demonstration requests, exchanges, orders, contracts, invoices;
• technical data: IP address, browser type, device used, pages visited, date and time of connection, browsing data;
• support-related data: nature of the request, history of exchanges, information necessary to handle the incident or request.

A2Display ensures that it only collects data strictly necessary in view of the purposes pursued, in accordance with the data minimization principle set out by the GDPR.

Personal data collected by A2Display may be used for the following purposes:

• responding to requests submitted via the Site;
• handling contact, quote, information or demonstration requests;
• preparing, sending and following up on commercial proposals;
• managing the business relationship with prospects and customers;
• monitoring orders, contracts, services, installations and services;
• providing assistance or technical support;
• managing any access to connected services, accounts or platforms;
• improving the Site, its content, usability and performance;
• measuring the Site's audience, where applicable;
• ensuring the Site's security and preventing abusive or fraudulent use;
• complying with legal, accounting, tax or regulatory obligations applicable to A2Display.

Depending on the case, personal data processing carried out by A2Display is based on one of the following legal grounds:

• the performance of pre-contractual or contractual measures, notably to handle a quote request, prepare an offer, execute an order, provide a service or provide support;
• the A2Display's legitimate interest, notably to respond to requests, ensure the Site's security, manage the business relationship with professionals or improve its services;
• the user's consent, notably when required for certain cookies, forms, communications or specific operations;
• the compliance with a legal obligation, notably in accounting, tax, contractual or regulatory matters.

Certain data requested in forms may be mandatory when necessary to process the user's request.

When data is mandatory, this is indicated in the relevant form. Failure to provide this information may prevent A2Display from being able to respond to the request or provide the requested service.

Other data is optional and helps A2Display better understand the user's request.

Personal data collected is intended for A2Display's internal departments authorized to process it, notably the sales, technical, administrative, support or management teams.

It may also be transmitted, when necessary, to service providers or subcontractors acting on behalf of A2Display, notably for:

• hosting the Site;
• technical maintenance;
• sales management tools;
• messaging tools;
• support tools;
• installation or maintenance services;
• accounting or administrative management.

A2Display ensures that its service providers process personal data in accordance with its instructions and applicable data protection requirements.

Data may also be transmitted to competent authorities when required by law.

A2Display favors, as much as possible, service providers located within the European Union or offering guarantees compliant with applicable regulations.

When certain service providers are located outside the European Union, A2Display ensures that transfers are governed by appropriate safeguards, such as an adequacy decision, standard contractual clauses or any other mechanism recognized by applicable regulations.

A2Display retains personal data for a limited period, proportionate to the purpose of the processing.

As an indication:

• data relating to contact, information or demonstration requests is kept for the time necessary to process the request, then for a maximum period of three years from the user's last contact;
• data relating to professional prospects may be kept for three years from the last active exchange;
• data relating to customers, contracts, orders, services and invoices is kept for the duration of the contractual relationship, then archived for the time necessary to comply with legal, accounting, tax or evidentiary obligations;
• support data is kept for the time necessary to process the request, then archived for a period proportionate to follow-up, evidentiary or service improvement needs;
• browsing and cookie data is kept according to the durations specified in the Cookie Policy.

Once the applicable periods have elapsed, data is deleted, anonymized or securely archived when required by law.

A2Display implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, destruction or any unlawful use.

These measures may notably include access management, account security, data backup, limiting authorizations, protecting infrastructure and raising awareness among people authorized to process data.

However, no computer system or transmission over the Internet can guarantee absolute security.

In accordance with applicable regulations, data subjects notably have the following rights:

• right of access to their personal data;
• right to rectification of inaccurate or incomplete data;
• right to erasure of data, under the conditions provided by regulations;
• right to restriction of processing;
• right to object to processing, notably when processing is based on legitimate interest;
• right to data portability, where this right applies;
• right to withdraw consent at any time, when processing is based on consent;
• right to define directives regarding the fate of their data after their death.

To exercise their rights, users may send a request to A2Display via the contact form available on the Site, specifying the subject of their request.

For security reasons, A2Display may ask users to verify their identity when necessary.

A2Display will respond to the request within one month of receipt, except for possible extension in cases provided by regulations.

If, after contacting A2Display, users believe their rights are not being respected or that the processing of their personal data does not comply with applicable regulations, they may file a complaint with the French Data Protection Authority — CNIL.

The Site may use cookies or similar technologies.

Some cookies are strictly necessary for the Site to function. Others may be used, subject to the user's consent when required, to measure audience, improve the user experience or offer certain features.

The terms for using cookies are detailed in the Cookie Policy available on the Site.

The Site may contain links to third-party websites.

A2Display is not responsible for the privacy practices, content or data processing carried out by these third-party sites.

Users are invited to consult the privacy policies of the third-party sites they visit.

A2Display reserves the right to modify this Privacy Policy at any time, notably to take into account legal, regulatory, technical or organizational developments.

The applicable version is the one published on the Site at the time of the user's browsing.

For any question relating to this Privacy Policy or the processing of personal data, users are invited to use the contact form available on the Site.

A2Display's legal contact details appear in the Legal Notice of the Site.